Privacy policy.

At Serenada Mental Health PLLC, we are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or receive our services.

1. Information We Collect

We may collect the following types of information:

Personal Information:

  • Full name, contact information (email, phone number)

  • Date of birth, address

  • Health insurance details

Health Information:

  • Mental health history, diagnosis, treatment plans

  • Medications and session notes

  • Other sensitive information necessary for providing psychiatric care

Website Information:

  • IP address, browser type, pages visited

  • Appointment requests or form submissions

  • Communication preferences

2. How We Use Your Information

We use your information to:

  • Provide and coordinate mental health services

  • Verify insurance coverage and process billing

  • Respond to inquiries and schedule appointments

  • Maintain medical records in compliance with legal and ethical standards

  • Improve our website and services

3. HIPAA Compliance

As a mental health provider, Serenada Mental Health complies with the Health Insurance Portability and Accountability Act (HIPAA). We take all necessary steps to protect your Protected Health Information (PHI) and only share it when:

  • You provide written consent

  • Required for treatment, billing, or healthcare operations

  • Mandated by law (e.g., threats to self or others, court orders)

  • In case of medical emergencies

4. Data Security

We use secure, HIPAA-compliant platforms for electronic medical records, communications, and telehealth. We take reasonable precautions to protect your data from unauthorized access, alteration, or disclosure.

5. Third-Party Services

We may use third-party services (e.g., online scheduling, secure messaging, or payment processors). These vendors are contractually obligated to uphold the same privacy standards and HIPAA compliance.

6. Your Rights

As a client, you have the right to:

  • Access and request a copy of your records

  • Correct inaccurate information

  • Request limits on how we use or disclose your information

  • Revoke consent for sharing information (unless required by law)

To exercise your rights, contact us at:
📧 Info@serenadamentalhealth.com
📞 (512) 887-7866

7. Cookies and Website Tracking

Our website may use cookies or analytic tools to improve your browsing experience. These do not collect personal health data and can be managed through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact:

Serenada Mental Health PLLC
📍 Georgetown, Texas
📧 Info@serenadamentalhealth.com
📞 (512) 887-7866